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Is this an easy
program to learn?
Yes, there is an easy to use Wizard mode that allows you to follow simple steps
to generate a new fee schedule. Most of our Dentist customers prefer to use it themselves
(I guess that in itself is an amazing compliment for usability). |
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How much time
is necessary to switch over to this program?
Basically it depends on the practice management and operating system that you
are using. We support all major practice management systems and new OS's. |
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Will I get help
if the insurance company rejects my fee schedule?
Yes, the FSO allows you to enter the adjustment amount required and then it
adjusts the fee schedule for the amount requested by the insurance company. It will
make sure that your least profitable procedures are adjusted first and the most
profitable ones last so that your practice profitability is still maximized. We
will help you through out the approval process. |
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I use expensive
labs, do you provide help with my lab fees?
Yes, the program provides you the ability to change the lab fees it will use
for calculating profitability of your procedures. |
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Do you have
context sensitive help and a users guide?
Yes, Fee Schedule Optimizer has a context sensitive help built right into the
program. Where ever you are in the program, it can help you understand the dialog
boxes with the click of a button. You can also view and print users guide. |
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What about dental
office location? Does this impact the increase in fees?
We are in most states. Please check with your representative at the numbers
in contact us or send an email to fso@sikkasoft.com. Yes - depending on county,
network region data, cost of living, lab data, employment surveys and also your
practice data. |
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What about a
practice with a higher level of “Delta Dental“ patients? Can we see an increase
too, or are there compromises?
Many of our customers are and they still see increases. |
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What kind of
hygiene and restorative analysis can we count on?
We can tell you when we analyze your practice -a detailed procedure code analysis
and using profitability data give you the most optimal schedule. Fee Schedule Optimizer
has a Practice Vital Signs Report that can analyze hygiene to restorative, lab,
operative,Prophy to perio and others. |
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Do you have
consultants that do “Lunch and Learns“?
We have training and unlimited support. This is a software program. We are
available to answer questions as many times as you would like throughout the year.
We have several online and in person training seminars, including presence at conferences
and events. Please check the Events section of our website to lookup upcoming events. |
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Is this a Domestic
Corporation?
It is a California Corporation. Principals are US Citizens and have lived in
the Bay Area for more than 15 years. |
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Will there be
a live person to speak with in Customer Support and not reach a Voicemail Box?
Yes, technical support is live people out of San Jose. You can see more about
our team and their background in About Us section of the website. |
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Is the continuing
maintenance cost every year?
Yes this is the annual subscription cost. All data underlying changes continuously
so we have to price it this way instead of a traditional software license. This
price includes unlimited upgrades, data conversions, maintenance and support. |
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After 1 year
the license will expire, what is the procedure for the Client to renew their license?
The Client will contact our Account Specialist and request a renewal. Upon
receipt of payment, we will then generate a new license for the Dentist. We will
need to make sure that when the Dentist installs the new license, the old database
components are preserved - for example same user id and password should work. |
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What is the
penalty if the Client should decide to break the contract?
There is no penalty. The annual subscription is paid at the beginning of the
year. Clients are under no obligation to renew after the license has expired. |
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Are we providing
an audio and visual file to the Client regarding the understanding and use of FSO?
Yes, training is in the form of audio video files. |
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If the Client
forgets their password that is required to enter into FSO, how will they be able
to gain access?
The Client can contact technical support and they will verify the Dentist who
ordered the license, then we will issue a temporary admin password. |
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When a Client
calls and has a query at which time the support department was not able to solve,
will the Support Executive call back at the specified time given by the Client?
Yes usually within the next business day. |
