Is this an easy program to learn?
Yes, there is an easy to use Wizard mode that allows you to follow simple steps to generate a new fee schedule. Most of our Dentist customers prefer to use it themselves (I guess that in itself is an amazing compliment for usability).

How much time is necessary to switch over to this program?
Basically it depends on the practice management and operating system that you are using. We support all major practice management systems and new OS's.

Will I get help if the insurance company rejects my fee schedule?
Yes, the FSO allows you to enter the adjustment amount required and then it adjusts the fee schedule for the amount requested by the insurance company. It will make sure that your least profitable procedures are adjusted first and the most profitable ones last so that your practice profitability is still maximized. We will help you through out the approval process.

I use expensive labs, do you provide help with my lab fees?
Yes, the program provides you the ability to change the lab fees it will use for calculating profitability of your procedures.

Do you have context sensitive help and a users guide?
Yes, Fee Schedule Optimizer has a context sensitive help built right into the program. Where ever you are in the program, it can help you understand the dialog boxes with the click of a button. You can also view and print users guide.

What about dental office location? Does this impact the increase in fees?
We are in most states. Please check with your representative at the numbers in contact us or send an email to fso@sikkasoft.com. Yes - depending on county, network region data, cost of living, lab data, employment surveys and also your practice data.

What about a practice with a higher level of “Delta Dental“ patients? Can we see an increase too, or are there compromises?
Many of our customers are and they still see increases.

What kind of hygiene and restorative analysis can we count on?
We can tell you when we analyze your practice -a detailed procedure code analysis and using profitability data give you the most optimal schedule. Fee Schedule Optimizer has a Practice Vital Signs Report that can analyze hygiene to restorative, lab, operative,Prophy to perio and others.

Do you have consultants that do “Lunch and Learns“?
We have training and unlimited support. This is a software program. We are available to answer questions as many times as you would like throughout the year. We have several online and in person training seminars, including presence at conferences and events. Please check the Events section of our website to lookup upcoming events.

Is this a Domestic Corporation?
It is a California Corporation. Principals are US Citizens and have lived in the Bay Area for more than 15 years.

Will there be a live person to speak with in Customer Support and not reach a Voicemail Box?
Yes, technical support is live people out of San Jose. You can see more about our team and their background in About Us section of the website.

Is the continuing maintenance cost every year?
Yes this is the annual subscription cost. All data underlying changes continuously so we have to price it this way instead of a traditional software license. This price includes unlimited upgrades, data conversions, maintenance and support.

After 1 year the license will expire, what is the procedure for the Client to renew their license?
The Client will contact our Account Specialist and request a renewal. Upon receipt of payment, we will then generate a new license for the Dentist. We will need to make sure that when the Dentist installs the new license, the old database components are preserved - for example same user id and password should work.

What is the penalty if the Client should decide to break the contract?
There is no penalty. The annual subscription is paid at the beginning of the year. Clients are under no obligation to renew after the license has expired.

Are we providing an audio and visual file to the Client regarding the understanding and use of FSO?
Yes, training is in the form of audio video files.

If the Client forgets their password that is required to enter into FSO, how will they be able to gain access?
The Client can contact technical support and they will verify the Dentist who ordered the license, then we will issue a temporary admin password.

When a Client calls and has a query at which time the support department was not able to solve, will the Support Executive call back at the specified time given by the Client?
Yes usually within the next business day.