PRIVACY POLICY & HIPAA STATEMENT


Sikka Privacy Policy

Revised June 2022

  1. Introduction
    Sikka Software Corporation (“we”, “us”, “Sikka” or “our”) provides our platform software, web browser apps, iOS and Android smartphone apps (collectively, the “Apps”), and the websites located at www.sikkasoft.com and www.practicemobilizer.com (the “Sites”). Through these Sites and Apps, we operate various online services that enable our business customers (“Users”) to receive business reporting, analytics and smart recommendation services from Sikka Software and our marketplace partners (the “Services”). Please read the Privacy Policy carefully so that you can understand how we collect, use, and disclose personal information when you use the Apps, the Sites or the Services. If you do not understand any aspect of our Privacy Policy, please feel free to contact us using the information found at the end of the Privacy Policy.

    This Privacy Policy is a part of the Sites and Apps Terms of Use so by accepting the Terms of Use, you are consenting to the use and disclosure of your personal information as outlined in this Privacy Policy.

  2. HIPAA
    In certain circumstances, the Apps, the Sites and the Services collect or use your personal information while acting as a “business associate’ under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), which may constitute Protected Health Information as defined below. A “business associate” includes an entity that provides services to a HIPAA covered entity that involves the use or disclosure of Protected Health Information. If your health care provider or health insurance company qualifies as a HIPAA covered entity, and we provide services to them or on their behalf, we may qualify as their business associate. “Protected Health Information” as defined under HIPAA, generally means individually identifiable information about you that identifies you and that relates to your physical or mental health or condition, the provision of health care to you, or payment for health care provided to you. To the extent we are acting as a business associate, we will only use and disclose your Protected Health Information as permitted by HIPAA, which may include, but not be limited to, fulfilling our service obligations, our internal management and administration, to carry out our legal responsibilities, de-identify or aggregate data, or as otherwise required by law.
  3. Third Party Sites
    The Site contains links to other sites. Sikka is not responsible for the privacy policies of any third party sites. We encourage users to be aware when you leave our Sites and to review any third party privacy policy.
  4. The Personal Information we collect or maintain may include: When we use the term “Personal Information” in this Privacy Policy, we mean information that is personally identifiable to you or your patients such as usernames, passwords, registration information, home contact information (e.g., home address, personal email address), health or medical information (“Health Information”) and information we collect via technology (see below). Personal Information does not include: publicly available information (such as your NPI number and business contact information such as your name, the practice name, business address, email or phone number, gender and license number), business or practice information, benchmarking data, deidentified data or aggregated information unless otherwise prohibited by law.
  5. We may use Personal Information for the following purposes (subject to applicable legal restrictions):
    • To provide you with the Apps, Sites and Services,
    • To improve the services offered – by performing quality reviews and similar activities,
    • To create deidentified or aggregated Information,
    • To notify you when updates are available,
    • To market and promote our Apps, Site and the Services offered to you through the Apps and Sites,
    • To fulfill any other purpose for which Personal Information is provided to us, and
    • For any other purpose for which you give us authorization or we notify you about in accordance with applicable law.
  6. We may also disclose Personal Information that we collect or you provide as permitted or allowed by law, as follows:
    • To contractors and service providers we use to support our business and who are bound by contractual obligations,
    • To law enforcement, regulators or other entities, which can include providing Personal Information as permitted by law, regulation, subpoena, court order, legal process or government request,
    • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate, prevent and prosecute fraud or theft or to respond to a government request, and
    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information is among the assets transferred.
  7. Information we Collect via technology:
    As you use the Apps, the Sites or the Services, certain information may be passively collected by cookies, navigational data and third party tracking services, including:
    • Activity Information. We may track the actions you take on the Apps, Sites and Services, such as your navigation, choices, timing of decisions, frequency of visits, paths and outcomes,
    • Device and Browser Information. When you use the Apps or access the Sites from a computer or other device, we may collect information from that computer or device, such as IP address, mobile carrier, the type of computer or device, operating system, browser type, connection speed and access times, and other information about how you use the Apps and the Sites,
    • Precise Location. Certain features of the Apps and Sites may use GPS technology to collect precise information about the location of your device so that the Apps can provide you with certain Services associated with business recommendation features. You can approve or disable the collection of precise location information through your device.
  8. Analytics
    We use analytics providers such as Google Analytics to help analyze how users use the features in the Apps and Sites to improve our Apps, Sites and Services. For more information, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data by going to http://tools.google.com/dlpage/gaoptout.
  9. De-Identified, Aggregated & Public Information
    We may use deidentified information and aggregated information pursuant to applicable laws without restriction. We may also use business and publicly available information about you or your practice for Sikka’s business purposes.
  10. Security of Information Collected
    We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your Personal Information. However, since the Internet as well as cellular mobile networks is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Even though there are many benefits to using these Apps, as with all electronic communications there are some risks such as (i) failure of hardware, software and/or Internet connections; we are not responsible for failures, distortions, delays, or other problems resulting from equipment configuration, connection, signal power, hardware, software or any equipment used to access the internet; and (ii) no guarantee that the confidentiality or security of electronic transmissions via the Internet and cellular mobile networks can be assured due to potentially unsecure mobile phones, computers and links. This could result in your data becoming lost or intercepted during transmission. It is your responsibility to protect the security of your login information and to use good judgment before deciding to send information via the Internet and a smartphone Apps. Please note that e-mails and other communications you send to us are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
  11. A Special Note about Children and Minors
    We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Apps. If you are below the age of 18, you are not permitted to use these Apps or the Services.
  12. Your Choices
    • Consent. You may have the right to object to and change your preferences or opt out of certain uses and disclosures of your Personal Information. Where you have consented to our processing of your Personal Information, you may withdraw that consent at any time and prevent further processing by contacting us as described below subject to certain exceptions as described to your and/or allowed by law.
    • Email and Telephone Communications. At any time, you may unsubscribe from our mailing list, by clicking the “unsubscribe” link in the email. Note that you will continue to receive transaction-related emails regarding the Apps, Sites or Services or communications regarding updates to the Apps, Sites or Services or updates to our terms or this Privacy Policy).
    • Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
    • Cookies and Interest-Based Advertising. You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may limit ad tracking of certain mobile ads via their device settings. You may also control interest-based advertising on apps on your mobile device in certain jurisdictions with the AppChoices app. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these and learn about targeted advertising and consumer choice and privacy at www.aboutads.info/choices/ and www.thenai.org/opt-out. To be clear, you must separately opt out in each browser on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements also provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.
  13. Changes to our Privacy Policy
    We may change this Privacy Policy from time to time in the future. We will post any revised version of the Privacy Policy on this page and at other places we deem appropriate. Continued use of our Apps, Sites and Service following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Apps, Sites and Services, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Privacy Policy.
  14. Questions and How to Contact Us
    If you have any questions, concerns, complaints or suggestions regarding or Privacy Policy or otherwise need to contact us, please email us at privacy@sikka.ai